Privacy Policy

Last updated: 03.10.2024

D. Wondows N. Doors ("we," "us," or "our") operates the website www.dwindowsndoors.ie. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information from you:

Personal Identification Information: Name, email address, phone number, postal address, etc.
Order Information: Transaction details, such as products/services purchased, payment information, and delivery details.
Usage Data: IP address, browser type, browsing behavior, pages viewed, and other analytical data regarding your interaction with our website.
Communication Data: Information you provide when contacting us via email, phone, or forms on our website.

2. How We Collect Information

We collect personal data in the following ways:

Directly from you: When you contact us via our website, email, or phone to inquire about or purchase our products/services.
Automatically: Via cookies and tracking technologies when you browse our website. See our Cookie Policy for more details.

3. How We Use Your Information

We use your personal information for the following purposes:

To Provide Services: To fulfill your requests, process orders, provide customer service, and communicate with you about your orders.
To Improve Our Website: To analyze and improve the performance and functionality of our website.
Marketing and Promotions: To send you newsletters, promotions, and information about our services, provided you have given your consent.
Legal Compliance: To comply with applicable laws and regulations.

4. Legal Basis for Processing Your Data

We process your data based on the following legal grounds:

Contractual necessity: To provide the services and products you have requested from us.
Legitimate interest: For our legitimate business purposes, such as improving our services and responding to customer inquiries.
Consent: When you have given your consent, for example, to receive marketing communications.

5. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share your information with:

Service Providers: Third-party companies that help us run our business, such as payment processors, hosting services, or delivery providers. These providers are obligated to keep your data secure and use it only for the purposes specified.
Legal Authorities: If required to comply with a legal obligation or protect the rights, property, or safety of D. Wondows N. Doors, our customers, or others.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. For example, we may retain contact information for customer support and transactional history for tax purposes.

7. Your Rights

As a user, you have the following rights regarding your personal information:

Right to Access: Request access to the personal data we hold about you.
Right to Rectification: Request correction of any inaccuracies in your personal data.
Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal data in certain circumstances.
Right to Object: Object to the processing of your personal data in specific situations, such as direct marketing.
Right to Data Portability: Request a copy of your personal data in a commonly used, machine-readable format.
Right to Withdraw Consent: If you have given consent for data processing, you can withdraw it at any time.

To exercise any of these rights, please contact us at diana@dwindowsndoors.ie. We may ask you to verify your identity before responding to your request.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how users interact with our website, remember your preferences, and optimize our services. You can control the use of cookies through your browser settings. For more information, please see our Cookie Policy.

9. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. These include encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Last Updated" date at the top will be revised accordingly. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: diana@dwindowsndoors.ie
Phone: 089 470 7381
Website: www.dwindowsndoors.ie